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Customer Services Apprenticeship (Level 2)

The Rosedale Hewens Academy Trust Learning in collaboration with HCUC (Harrow College & Uxbridge College)

We are currently recruiting for a Customer Services Apprentice to work and learn with us at The Rosedale Hewens Academy Trust. We are looking for an ambitious candidate to work in a fast-paced school environment, dealing directly with students, parents, the public and staff members. We pride ourselves on providing the very best customer services to all who access the Trust! If you feel this is the opportunity for you, we want to hear from you!

Apprenticeship Summery 

We are looking for an enthusiastic apprentice to provide high quality customer services to staff, students and members of the public in person or online that includes dealing with telephone queries, offering advice, guidance and support, meet-and-greet, problem solving and being a key contact in communication, after care, service recovery or gaining insight through measuring customer satisfaction. 


Level 2 Customer Services Apprenticeship

Course Duration:

12 months

The Rosedale Hewens Academy Trust

Possible start date:


Positions available:


Requirements and Prospects 

Desired Skills:

  • Communication skills,
  • Attention to detail,
  • Organisation skills,
  • Customer care skills,
  • Number skills,
  • Team working,
  • Creative,
  • Initiative,
  • Patience

Future Prospects: 
Permanent Employment

Personal Qualities: 
Passion to develop a career in Customer services  

Desired Qualifications: 

GCSE English and Maths is required



About the Employer 

We strive to create a community which is welcoming, inclusive and supportive; where young people develop a genuine appetite for deep learning, together with an enthusiasm for life.  We have a caring ethos, supported by a strong pastoral system which ensures that children and staff are safe and happy at college, allowing them to flourish in personal development  We believe that education should not only focus on the delivery of challenging lessons which lead to outstanding academic results, but should also aim to develop each individual by exploring all aspects of learning; nurturing personal identity, encouraging empathy and embedding the importance of respect and integrity.

Employer Address: 

Hewens Road


Training Provider:

HCUC - Harrow College & Uxbridge College

Applications for this apprenticeship are being processed by:

The Rosedale Hewens Academy Trust 


Lisa Mills

07852 827 869